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I registered with Hometown Rentals yesterday. They explained to me that they had a list of over 1,100 rental properties throughout Middle Tennessee, and that they would email me said list with my requirements in mind(pet friendly, under $1000 rent a month, location, etc.). The list I received contained 20 rental properties total, and only ONE property listed was within the area I requested with an absolute NO PETS policy. I was charged $79 for NOTHING and refused any sort of compensation for my complete dissatisfaction. The lady I registered with, name LISA, was incredibly rude with me when I called and asked to speak with the owner of the company. Apparently when you register with their company, you have an account with them for 180 days(6 months) and can request a list of rental properties at any time. This was NEVER mentioned to me whatsoever. Lisa literally argued with me for 10 minutes exclaiming and yelling at me that she informed me of this. SHE NEVER DID. She even swore on her childrens' lives and said, "I've worked with this company for over a year; I know how to do my job." Completely and utterly rude with ZERO professional customer service. I even tried to file a complaint against them with the Better Business Bureau, but they aren't even registered with BBB.

This company will RIP YOU OFF, refuse a refund, refuse to let you speak with the owner, and be completely rude and disrespectful in the process.

AVOID AT ALL COSTS.

Sincerely,

one PISSED OFF consumer.

Reason of review: Poor customer service.

Monetary Loss: $79.

Preferred solution: Full refund.

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